Laurent Pierre, Jr., Upnotch Member, is currently the Vice President of Customer Service Excellence (SVE) for the Tax & Accounting North America division at Wolters Kluwer.
He leads system, process, and talent optimization strategy through multidisciplinary teams that accelerate business performance, customer experience, and financial results. He also drives customer experience and software support strategy for technology, knowledge management, and technical support delivery for SVE TAA North American business units.
Prior to joining Wolters Kluwer, Laurent was the Partner General Manager for Microsoft Azure supporting US Government agencies and partners. Laurent also enjoyed a fourteen-year career at IBM leading various teams whose focus was on delivering world-class support to Fortune Global 500 customers, while driving customer experience initiatives using Salesforce, Medallia and IBM Watson AI.
Laurent would be a great mentor for any professional in customer-facing roles looking for advice on operational excellence. He is passionate about sharing his expertise and helping others achieve their goals.
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