Dottie Kennedy, Upnotch Member, is an Independent Customer Service Consultant, offering her expertise in strategy, design, and best practices to companies seeking to establish or enhance their Customer Service organizations.
As a dynamic and accomplished Customer Service Executive, Dottie has an impressive track record of success in achieving key financial, operational, and client success metrics. Her leadership has been instrumental in spearheading global customer care operations for industry-leading tech giants, including Apple and Dell.
Her skill set extends to encompass global, cross-functional, and executive-level collaboration, along with strategic partnership development. Her passion lies in driving optimal business solutions while ensuring end-to-end customer success, a pursuit that has significantly influenced multi-million-dollar revenue generation.
Dottie would be an amazing mentor to aspiring professionals seeking career growth, those navigating the challenges of management, or anyone is customer support.
To connect with Dottie, sign up today at www.upnotch.com/signup. All mentorships on Upnotch are free. 🧡
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