Jacob White, Upnotch Member, is a passionate and results-driven Fractional Head of Customer Success - Consultant/Advisor, specializing in empowering startups at every stage of their journey, from pre-seed to IPO.
Throughout his career, Jacob has consistently demonstrated his ability to build and lead high-performing teams while prioritizing the success and satisfaction of valued customers.
His expertise shines in his work with companies of all sizes, with a particular focus on startups in need of executive leadership in Operations, Customer Success, and Support. He partners with these companies to establish robust organizations and processes, infusing empathy and human-centric practices into every facet of the customer journey.
His methods and practices have earned a proven track record of achieving higher customer retention rates, elevating NPS/CSAT scores, and reducing friction in the renewal process to ensure long-term customer loyalty.
Jacob loves mentoring and would be an amazing mentor for founders, startups, and individuals involved in any aspect of customer success.
To connect with Jacob, sign up today at www.upnotch.com/signup. All mentorships on Upnotch are free. 🧡
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