Meet Richard, Customer Success Mentor on Upnotch

Richard Macdonald, Upnotch Member, is Head of Customer Success at Givematch.

Over the past 9 years, he has led and developed high-performing teams, focusing on fostering a culture of customer-centricity and achieving exceptional results. With a strong sales background and experience as VP of Customer Success at a SaaS company, he has consistently driven customer retention, increased upsell opportunities, and boosted overall satisfaction scores. In his current role, Richard is pioneering customer success strategies on a fundraising platform, aligning solutions with customer goals for long-term success.

He would be an outstanding mentor to senior success managers, team leads, and customer success managers looking for advice on advancing their careers and taking the next steps. He is also looking for a mentor himself—someone who can offer insights into scaling customer success in fast-growing startups.

To connect with Richard, check out his profile

https://shortlink.upnotch.com/fBakF6abfSb. All mentorships on Upnotch™ are free 🧡

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