Meet Stephanie, Customer Success Mentor on Upnotch

Stephanie Sullivan, Upnotch Member, is the Founder of OptEva 360 and a senior Customer Success and Implementation leader with over 26 years of experience in healthcare operations and medical aesthetics. She has spent her career owning execution, outcomes, and accountability, bringing a hands-on approach shaped by time as both an owner and operator.

Stephanie specializes in helping complex healthcare and SaaS organizations successfully go live, improve adoption and retention, and drive measurable gains in operational KPIs and revenue performance. Her work sits at the intersection of Customer Success, Implementation, and Operations, and she partners closely with Product, Engineering, and executive leadership to solve real-world challenges, manage escalations, and ensure technology delivers meaningful business value. She also leverages automation and AI-enabled tools to reduce friction and support scalable growth.

Stephanie would be an exceptional mentor to professionals navigating Customer Success leadership, healthcare or SaaS operations, or entrepreneurial growth. She brings a practical, execution-focused approach and is seeking mentees who are committed to learning, open to feedback, and ready to actively engage in a growth-oriented mentorship relationship.

To connect with Stephanie, check out her profile https://shortlink.upnotch.com/stephaniesullivan-Df67PZD4nITbcJqWPxdJ. All mentorships on Upnotch are free.🧡

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