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Andrew Rios

Andrew Rios, an Upnotch Member, is a Global Customer Support Leader. He combines an energetic leadership style with a strong technical foundation and deep understanding of Customer Service/Success & Engineering Operations.

As a technologist and experienced leader, Andrew brings 25 years of BPO and global experience in resource management. He has successfully led, developed, and worked with individuals and teams in diverse environments and roles, ranging from startups to Fortune 100 companies such as Turntide Technologies, Fitbit, Cisco, and Megapath Networks. Andrew is known for inspiring and developing others through his leadership by example, creating developmental opportunities that foster colleague and personal leadership development while driving business value.

Andrew would be a fantastic mentor for middle managers facing scaling challenges in the customer support industry, particularly those who have recently transitioned from individual contributor to a managerial role and are seeking advice. Additionally, he is seeking a mentor himself, preferably someone who has made the journey from a senior-level employee to an entrepreneur, solopreneur, coach, or consultant.

To connect with Andrew, sign up today at All mentorships on Upnotch are free. 🧡

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