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Jean-Kristof Dufresne

Updated: Mar 28

Jean-Kristof Dufresne, Upnotch Member and Director of Hospitality Account Strategy at Plusgrade. 

Jean-Kristof Dufresne, Upnotch Member, is Director of Hospitality Account Strategy at Plusgrade. 

With over a decade of dedicated service in the travel industry, Jean-Kristof is a passionate and driven professional committed to cultivating robust partnerships and propelling growth by delivering exceptional customer experiences and innovative solutions to address market challenges.

He has a successful track record in creating highly profitable ancillary revenue programs and leading accomplished account management teams. His focus is on enhancing customer experiences and driving substantial revenue, driven by a combination of data-driven insights and creative problem-solving approaches.

He has experience in account management at Expedia and roles in revenue management and distribution at Accor. His invaluable insights and profound industry knowledge are instrumental in elevating the travel industry to new heights.

Jean-Kristof would be a wonderful mentor to individuals seeking guidance in account management, customer success, customer care, or the broader travel and hospitality space. He is also looking for a mentor himself - someone in a strategic role, focusing on strategic thinking and visionary leadership.

To connect with Jean-Kristof, sign up today at All mentorships on Upnotch are free. 🧡

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